Pricing depends on the service and the treatment plan recommended by your clinician. You’ll see your total cost before you confirm any payment.
Many plans are set up as a subscription for ongoing care and refills. You can view your renewal cadence and upcoming processing date in your account.
Yes. You can request to pause or cancel in your account. Changes typically need to be made before the next order begins processing.
If you’re not clinically eligible, you won’t be charged for prescription medication. If any professional review fee applies, it will be clearly shown before you submit payment.
If HSA/FSA payment is available for your plan, you’ll see that option at checkout. Eligibility can vary by administrator and plan type.
We accept major credit and debit cards. Additional payment options, if available, will be shown at checkout.
Refund eligibility depends on whether clinical services have been provided and whether a prescription has been filled or shipped. Prescription medications typically can’t be returned once dispensed—contact support for help with your specific case.
Prices can change due to plan changes, medication selection, supply costs, or promotions ending. You’ll always see pricing before confirming an order.
Often yes. If you need to adjust your refill cadence, request a change in your account or message support—availability depends on your plan and prescription.
Some services may support insurance workflows while others are cash-pay. If insurance is available for your plan, you’ll see that during onboarding.
If prescribed, your medication is filled by a licensed pharmacy partner and shipped to your address. Tracking is provided when your order ships.
Yes. Orders are shipped in discreet packaging without sensitive external labeling.
Delivery timelines vary by pharmacy processing and your location. You’ll receive tracking details so you can follow your shipment.
Shipping availability depends on clinician licensing and pharmacy coverage, and may vary by state and medication type. You’ll see availability during onboarding.
Yes. You have the right to fill your prescription at any licensed pharmacy. If you'd like to use a different pharmacy, contact our support team and we'll coordinate the transfer.
A few things worth knowing: most of our treatments involve compounded medications, which are prepared specifically for individual patients and can only be filled at licensed compounding pharmacies. Standard retail pharmacies don't stock or prepare these, so outside transfers for compounded prescriptions may not be practical in most cases.
For branded medications, your prescription can be sent to any retail or mail-order pharmacy you prefer. Pricing at outside pharmacies will vary and is set by the pharmacy directly. A coordination fee may apply depending on the transfer request.
When needed, shipments use insulated packaging and temperature controls designed to protect product stability. Follow the storage instructions included with your order.
If your shipment is delayed, check your tracking first. If it looks stalled or you’re concerned about temperature exposure, contact support promptly.
Check around your delivery location and with building staff or neighbors. If you still can’t locate it, contact support—carrier-delivered status may affect replacement options.
If prescribed injectables, shipments typically include the medication and any required supplies noted in your plan (e.g., syringes, swabs). Exact contents vary by pharmacy and prescription.
Always follow the label and the included instructions. Storage requirements vary by medication and form; when in doubt, message your care team.
Use the email you signed up with to log in. If you can’t access your account, use “Forgot password” or contact support.
You can update your address and payment method in your account settings. If an order is already processing, changes may apply to the next shipment.
Use secure messaging in your account for non‑urgent questions. For urgent symptoms, seek in‑person medical care or emergency services.
Your account dashboard shows your upcoming processing date and order status.
Receipts are available in your account order history. If you need additional documentation, contact support.
Your current plan and medication details appear in your account. If something looks incorrect, message support.
Yes. Prescription treatments require a licensed clinician to determine eligibility and prescribe when appropriate.
You complete an intake, a clinician reviews your information (and labs if needed), then a prescription is issued if appropriate and sent to a pharmacy for fulfillment.
Possibly. Eligibility depends on your health history, current medications, and risk profile. Your clinician will review and recommend safe options.
Compounded medications are prepared by licensed pharmacies for individual patients when clinically appropriate. They are not FDA‑approved and are not evaluated by the FDA for safety, effectiveness, or quality.
Often yes. If you’re not getting the experience you want or tolerability is an issue, your clinician can reassess and recommend an alternative.
Availability depends on the service, clinical appropriateness, and local regulations. Your clinician will discuss options that are legal and appropriate for you.
Some treatments require baseline or follow‑up labs. Your clinician will tell you if labs are recommended and how often to repeat them.
You can request documentation through your account. Pharmacy and clinician policies may determine the format provided.
Yes. We use administrative, technical, and physical safeguards designed to protect your information and only share it with clinicians and pharmacies involved in your care.
We do not sell sensitive medical information. Any data sharing is governed by our privacy policy.
Account messaging is designed to be secure for sharing health information. Avoid sharing sensitive information over regular email when possible.
You can request account deletion subject to legal and medical record retention requirements. Contact support to start the process.
You can manage email preferences and unsubscribe from marketing communications in any email footer.
Services are intended for adults. If you’re under 18, you’re not eligible to enroll.
Eligibility depends on the service, your health history, and clinical guidelines. A clinician makes the final determination after reviewing your intake.
Some conditions, medications, pregnancy, or certain medical histories may make a treatment inappropriate. Your clinician will screen for contraindications.
For mild side effects, message your care team—dose adjustments and supportive guidance can help. For severe symptoms, seek urgent or emergency care.
No. If you have severe symptoms or a medical emergency, call local emergency services or seek in‑person care.
Many treatments are not appropriate during pregnancy or breastfeeding. Tell your clinician so they can recommend safe alternatives.
It depends on the medication and your health profile. Ask your clinician; alcohol can worsen side effects for some treatments.
Yes. Many programs include follow‑ups to review progress and tolerability, and labs when clinically appropriate.
Some conditions can return when treatment stops. Your clinician can help plan a safe transition and maintenance strategy.
Any more questions?
Contact support
