This Privacy Policy describes how information about you may be collected, used, and disclosed by Luvo Health, Inc., and how you can access and control that information. Please review it carefully.
Luvo Health, Inc. operates a digital health platform that provides information, coordination, and administrative services in connection with telehealth offerings made available by independent, licensed medical groups, pharmacies, laboratories, and other third-party providers (collectively, “Clinical Partners”).
Luvo Health itself does not provide medical care, make clinical decisions, or dispense medications.
Luvo Health is not a “covered entity” or health care provider under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Certain Clinical Partners you access through the Luvo platform may be HIPAA covered entities or business associates under HIPAA. Those entities maintain their own Notices of Privacy Practices, which govern how they use and disclose protected health information in connection with diagnosis, treatment, payment, and health care operations.
Information collected directly by Luvo through its website, onboarding flows, customer support channels, marketing tools, or payment processes is governed by this Privacy Policy and not by HIPAA.
The information we collect depends on how you interact with Luvo and the services you use.
You may provide information such as:
When you use our website or services, we may automatically collect:
We may receive information from:
Luvo does not intentionally collect or request:
If such information is submitted to Luvo inadvertently, we use it only as necessary to address the request and delete it when no longer required.
We may use information we collect to:
We may aggregate or de-identify information so it can no longer reasonably be used to identify you. We use such information for analytics and service improvement and do not attempt to re-identify it.
Some information we collect may relate to your interest in health-related products or services. Under certain state laws, this information may be considered “consumer health data,” even if it is not protected health information under HIPAA.
Luvo does not sell identifiable consumer health data. Luvo does not use consumer health data for targeted advertising based on specific medical conditions.
We use cookies and similar technologies to operate our website, understand usage patterns, and improve functionality.
You may control cookies through your browser settings. Disabling cookies may limit certain features of the services.
Where required by applicable law, we honor Global Privacy Control (GPC) signals as an opt-out of certain data uses.
We may disclose information as permitted by law and consistent with this Privacy Policy to:
We do not sell personal information.
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:
You may exercise these rights by contacting us at privacy@luvohealth.com. We may need to verify your identity before responding. Authorized agents may submit requests on your behalf where permitted by law.
We will not discriminate against you for exercising your privacy rights.
We may communicate with you by email, text message, or other means regarding services, updates, or offerings. You may opt out of marketing communications at any time. Opting out will not affect your access to services.
Operational or service-related communications may still be sent as necessary.
We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable requirements.
Luvo services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13.
We implement reasonable administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed to be completely secure.
If you believe your information has been compromised, please contact us promptly.
We may update this Privacy Policy from time to time. Changes will apply to information we collect going forward and, where permitted by law, to information previously collected. Updated versions will be posted on our website with a revised effective date.
If you have questions about this Privacy Policy or Luvo’s privacy practices, contact:
Luvo Health, Inc.
Email: privacy@luvohealth.com
